Frequently Asked
Questions we hear every week.
Everything from "how does Esqio actually capture time?" to "is my client data used to train AI models?" — answered plainly. If we missed your question, our team will get back to you within one business day.
The Basics
How Esqio actually works.
The four questions we hear first from every prospective customer. Everything else is downstream of these.
How does Esqio capture time? Through OAuth integrations to your calendar, email, communication tools, and practice management system — never content without your permission.
Is my data used to train AI? No. Ever. Your data is tenant-isolated and never improves anyone else's product.
How long is implementation? Two weeks is typical. Under an hour of IT time. Users are productive on day one.
How is it priced? Per user per month, with enterprise tiers. Most firms recover cost in the first full billing cycle.
Security & Trust
The questions IT and security teams ask.
We've answered hundreds of vendor security reviews. Here are the short versions of the answers you'll probably want first.
SOC 2 Type II — not yet certified. Our security program is designed to SOC 2 and NIST control standards today, and formal certification is on our roadmap as we scale.
Encryption & access architecture — AES-256 at rest, TLS 1.3 in transit, SSO/SAML, MFA, and role-based access down to the matter level are part of our core architecture. Specific capabilities available today vary by plan; we share a current capability matrix on request.
Data residency — US-only by default, with EU/UK options on enterprise plans.
At a glance
Live data
2 wks
Typical time to go-live
<1h
IT time required for setup
0
Customer data used to train shared models
Billing & Workflow
Practical operational questions.
How Esqio fits into your existing billing rhythm — and what changes vs. stays the same.
Practice management integration — native Clio, MyCase, PracticePanther; API for others.
E-billing export — all major LEDES formats (1998B, 1998BI, V2, XML 2.1).
Control over capture — pause any source, any time, at the user or firm level.