Privacy Policy
Last updated: April 15, 2026
Esqio Technologies, Inc. ("Esqio," "we," "us," or "our") is committed to protecting the privacy of our customers and their clients. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and firm name when you request a demo or create an account
- Billing and payment information when you subscribe to our services
- Timekeeping data, task descriptions, and related metadata processed through our platform
- Communications you send to us, including support requests and feedback
We also automatically collect certain information when you use our services:
- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed, referring URL)
- Usage data (features used, actions taken within the platform)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI-powered timekeeping services
- Process and complete transactions
- Send you technical notices, updates, security alerts, and administrative messages
- Respond to your requests, comments, and questions
- Train and improve our AI models (using only de-identified and aggregated data — never raw client matter content)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With service providers who assist in operating our platform (hosting, analytics, payment processing), bound by contractual obligations to protect your data
- If required by law, regulation, or legal process
- To protect the rights, property, or safety of Esqio, our customers, or others
- In connection with a merger, acquisition, or sale of assets, with notice to affected users
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security assessments, and continuous monitoring. While no method of transmission or storage is 100% secure, we take reasonable measures to protect your information.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide our services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing of your data
- Request portability of your data
- Withdraw consent where processing is based on consent
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at privacy@esqio.ai.
7. Cookies
We use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our services.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Esqio Technologies, Inc.
Email: privacy@esqio.ai
General: contact@esqio.ai